Orders and products
Yes, every INARD bag is hand-woven by the designer in our atelier in Prizren, Kosovo. We do not use a production line or mass manufacturing. Each bag is an individual piece — it may have slight variations in fabric texture or pattern placement, which are a natural characteristic of hand weaving.
Standard collection bags: 3–5 business days (weaving + dispatch). Limited edition bags: 7–10 business days. Personalised orders: 10–21 business days. We keep you informed by email at every stage.
Yes! We offer a personalisation service — write to us via the contact form and describe what you're looking for. We can change the fabric colour, hardware, lining, and even the size of the bag. Price and lead time for personalisation are agreed individually.
We work with suppliers from Italy, Belgium, Japan and other certified producers. All natural fabrics (cotton, linen) hold a GOTS certificate. Synthetic materials (eco leather) carry the Oeko-Tex Standard 100 certificate. Every fabric is checked by hand before use.
Delivery and payments
Courier delivery: €16. Free delivery on orders from €500. Parcel locker delivery: €14. International delivery (EU): €45. Delivery time: 1–2 business days from dispatch.
We accept: payment cards (Visa, Mastercard), BLIK, bank transfer, PayPal. Payment is charged at the time of placing the order. VAT invoices are available on request.
Returns and complaints
You have 14 days from receiving your order to submit a return. The bag must be in an undamaged condition with its original tags. Write to us at info@inard.eu with your order number and reason for return. We will send you instructions. The refund is processed within 5–7 business days of receiving the bag.
Standard limited edition bags (unnumbered) are eligible for return under general terms. Personalised and made-to-order bags are non-returnable unless there is a manufacturing defect. Details in the Returns Policy.
Care
Linen bags can be hand-washed (30°C) or machine-washed on a delicate cycle (30°C). Dry flat in the shade. Iron while damp, on the reverse side. Remove small stains immediately with a damp cloth.
Clean velvet only dry or with a velvet brush, brushing in the direction of the pile. Do not wet or rub. Store filled (with tissue paper or an insert), in an upright position. Avoid contact with sharp objects and rain.